Opened 5 weeks ago

Closed 4 weeks ago

#988 closed bug (fixed)

Logicaldoc does not repond to web service

Reported by: Ghuennem Owned by:
Priority: minor Milestone:
Component: User Interface Version: 8.3.4
Keywords: Cc:

Description

I am running LogicalDOC latest version on a Synology. I am accessing normally via Port 1180. When trying to access the in the LAN login page I do get the response web server does not respond on Chrome and Edge. On Firefox the page remains empty. When accessing from external I do get the response "Page not found". In the resource monitor LogicalDOC is getting the status "sleeping" after a short while after restart.
The last change I made, but I could access after the change, were some setting in the schedule planning.

There is no other change made and there was no problem to access after installing latest version.

Best Regards
Georg

Attachments (1)

ldoc_upd-00000077.zip.log (3.2 KB) - added by Ghuennem 4 weeks ago.

Download all attachments as: .zip

Change History (5)

comment:1 Changed 5 weeks ago by adminusername

Hi Georg,
LogicalDOC 8.3.4 requires Java 11 in order to run, it does not work with Java 8.
If you own a license key please start a ticket in the Helpdesk in order to get faster support https://logicaldoc.freshdesk.com

comment:2 Changed 4 weeks ago by admin

  • Milestone 8.4 deleted
  • Priority changed from major to minor

Changed 4 weeks ago by Ghuennem

comment:3 Changed 4 weeks ago by Ghuennem

Logicaldoc worked fine with the current installation of Java. I attached the log file of the last update. Logicaldoc was running without problems after the update. Over night I could not access any more with the above described effects.
I am trying to install Java 11, but there was no request to install Java 11 before updating. Your web page does also not require Java 11

BR
Georg

comment:4 Changed 4 weeks ago by admin

  • Resolution set to fixed
  • Status changed from new to closed

you will be contacted by the support team to setup a remote session.

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