Opened 3 years ago

Closed 3 years ago

#951 closed bug (fixed)

Issue with downloading and previewing documents

Reported by: rayameriwest Owned by:
Priority: critical Milestone:
Component: Documentation Version: 8.2.2
Keywords: Cc:

Description

We are not able to download or preview documents pdf, word doc's and images. Here is a screenshot of the error were receiving.

Change History (5)

comment:1 Changed 3 years ago by car031

  • Milestone 8.2.3 deleted

comment:2 Changed 3 years ago by car031

Please replicate the issue and right after send your log file <LDOC_HOME>/repository/logs/dms.log to support@…

comment:3 Changed 3 years ago by car031

As additional information, we know about an issue between LogicalDOC 8.2.2 and Java8.
This issue causes the corruption of the uploaded files, so we strongly suggest you to install the patch 003.

Administration > System > Updates & Patches > Patches
right click on the patch then Install
Patch installation guide here: https://docs.logicaldoc.com/en/patch

After installing the patch, upload a new file and preview it to check all is fine now.
Unfortunately the files uploaded with the unpatched 8.2.2 were corrupt and you should upload them again.

comment:4 Changed 3 years ago by rayameriwest

2019-05-07 14:03:09.514 ERROR org.apache.chemistry.opencmis.server.impl.atompub.CmisAtomPubServlet? Stream closed (GET https://dms.ameriwestone.com/service/cmis/5/content/Ameriwest%20One%20Properties1%20use.QBW.ND?id=doc.7244204)
java.lang.IllegalStateException?: getOutputStream() has already been called for this response

at org.apache.catalina.connector.Response.getWriter(Response.java:624)
at org.apache.catalina.connector.ResponseFacade?.getWriter(ResponseFacade?.java:211)
at javax.servlet.ServletResponseWrapper?.getWriter(ServletResponseWrapper?.java:109)
at javax.servlet.ServletResponseWrapper?.getWriter(ServletResponseWrapper?.java:109)
at org.apache.chemistry.opencmis.server.impl.atompub.CmisAtomPubServlet?.printError(CmisAtomPubServlet?.java:356)
at org.apache.chemistry.opencmis.server.impl.atompub.CmisAtomPubServlet?.service(CmisAtomPubServlet?.java:213)
at com.logicaldoc.cmis.CmisServlet?.service(CmisServlet?.java:31)
at javax.servlet.http.HttpServlet?.service(HttpServlet?.java:742)
at org.apache.catalina.core.ApplicationFilterChain?.internalDoFilter(ApplicationFilterChain?.java:231)
at org.apache.catalina.core.ApplicationFilterChain?.doFilter(ApplicationFilterChain?.java:166)
at org.apache.tomcat.websocket.server.WsFilter?.doFilter(WsFilter?.java:52)
at org.apache.catalina.core.ApplicationFilterChain?.internalDoFilter(ApplicationFilterChain?.java:193)
at org.apache.catalina.core.ApplicationFilterChain?.doFilter(ApplicationFilterChain?.java:166)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:317)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor?.invoke(FilterSecurityInterceptor?.java:127)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor?.doFilter(FilterSecurityInterceptor?.java:91)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.access.ExceptionTranslationFilter?.doFilter(ExceptionTranslationFilter?.java:114)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.session.SessionManagementFilter?.doFilter(SessionManagementFilter?.java:137)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter?.doFilter(AnonymousAuthenticationFilter?.java:111)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter?.doFilter(SecurityContextHolderAwareRequestFilter?.java:170)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.savedrequest.RequestCacheAwareFilter?.doFilter(RequestCacheAwareFilter?.java:63)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.authentication.www.BasicAuthenticationFilter?.doFilterInternal(BasicAuthenticationFilter?.java:215)
at org.springframework.web.filter.OncePerRequestFilter?.doFilter(OncePerRequestFilter?.java:107)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter?.doFilterInternal(WebAsyncManagerIntegrationFilter?.java:56)
at org.springframework.web.filter.OncePerRequestFilter?.doFilter(OncePerRequestFilter?.java:107)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.context.SecurityContextPersistenceFilter?.doFilter(SecurityContextPersistenceFilter?.java:105)
at org.springframework.security.web.FilterChainProxy?$VirtualFilterChain?.doFilter(FilterChainProxy?.java:331)
at org.springframework.security.web.FilterChainProxy?.doFilterInternal(FilterChainProxy?.java:214)
at org.springframework.security.web.FilterChainProxy?.doFilter(FilterChainProxy?.java:177)
at org.springframework.web.filter.DelegatingFilterProxy?.invokeDelegate(DelegatingFilterProxy?.java:347)
at org.springframework.web.filter.DelegatingFilterProxy?.doFilter(DelegatingFilterProxy?.java:263)
at org.apache.catalina.core.ApplicationFilterChain?.internalDoFilter(ApplicationFilterChain?.java:193)
at org.apache.catalina.core.ApplicationFilterChain?.doFilter(ApplicationFilterChain?.java:166)
at org.tuckey.web.filters.urlrewrite.RuleChain?.handleRewrite(RuleChain?.java:164)
at org.tuckey.web.filters.urlrewrite.RuleChain?.doRules(RuleChain?.java:141)
at org.tuckey.web.filters.urlrewrite.UrlRewriter?.processRequest(UrlRewriter?.java:90)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter?.doFilter(UrlRewriteFilter?.java:417)
at org.apache.catalina.core.ApplicationFilterChain?.internalDoFilter(ApplicationFilterChain?.java:193)
at org.apache.catalina.core.ApplicationFilterChain?.doFilter(ApplicationFilterChain?.java:166)
at org.springframework.web.filter.CharacterEncodingFilter?.doFilterInternal(CharacterEncodingFilter?.java:197)
at org.springframework.web.filter.OncePerRequestFilter?.doFilter(OncePerRequestFilter?.java:107)
at org.apache.catalina.core.ApplicationFilterChain?.internalDoFilter(ApplicationFilterChain?.java:193)
at org.apache.catalina.core.ApplicationFilterChain?.doFilter(ApplicationFilterChain?.java:166)
at org.apache.catalina.core.StandardWrapperValve?.invoke(StandardWrapperValve?.java:198)
at org.apache.catalina.core.StandardContextValve?.invoke(StandardContextValve?.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase?.invoke(AuthenticatorBase?.java:613)
at org.apache.catalina.core.StandardHostValve?.invoke(StandardHostValve?.java:140)
at org.apache.catalina.valves.ErrorReportValve?.invoke(ErrorReportValve?.java:81)
at org.apache.catalina.valves.AbstractAccessLogValve?.invoke(AbstractAccessLogValve?.java:650)
at org.apache.catalina.core.StandardEngineValve?.invoke(StandardEngineValve?.java:87)
at org.apache.catalina.connector.CoyoteAdapter?.service(CoyoteAdapter?.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:803)
at org.apache.coyote.AbstractProcessorLight?.process(AbstractProcessorLight?.java:66)
at org.apache.coyote.AbstractProtocol?$ConnectionHandler?.process(AbstractProtocol?.java:790)
at org.apache.tomcat.util.net.NioEndpoint?$SocketProcessor?.doRun(NioEndpoint?.java:1459)
at org.apache.tomcat.util.net.SocketProcessorBase?.run(SocketProcessorBase?.java:49)
at java.util.concurrent.ThreadPoolExecutor?.runWorker(ThreadPoolExecutor?.java:1142)
at java.util.concurrent.ThreadPoolExecutor?$Worker.run(ThreadPoolExecutor?.java:617)
at org.apache.tomcat.util.threads.TaskThread?$WrappingRunnable?.run(TaskThread?.java:61)
at java.lang.Thread.run(Thread.java:745)

comment:5 Changed 3 years ago by car031

  • Resolution set to fixed
  • Status changed from new to closed

please communicate with support@…

This ticket will be closed here.

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