Opened 3 weeks ago

Closed 2 weeks ago

Last modified 2 weeks ago

#910 closed bug (fixed)

Unable to upload document until you click a file in the system

Reported by: sosph Owned by:
Priority: major Milestone:
Component: Core Version: 8.1.1
Keywords: Document Cc:

Description

Greetings LogicalDoc?,

We would like to get support of a possible bug with the 8.1.1 release.

BUG: Main functionality buttons (Upload Download etc..) inactive unless file is selected/highlighted.

Please see attached video recording of the reported bug.

God Bless.

Best Regards,
Bryan

Change History (18)

comment:1 Changed 3 weeks ago by sosph

Unable to attach the file due to file limit, here's the link where you may access and watch the desktop capture of the bug.

https://youtu.be/37enMeuvVaA

comment:2 Changed 3 weeks ago by car031

your video is causing us a lot of problems, and we consider this an hostile action against LogicalDOC. Please remove it immediately.

Last edited 3 weeks ago by car031 (previous) (diff)

comment:3 Changed 3 weeks ago by sosph

We mean no harm to the product or the brand, we are just reporting a valid bug findings of an enterprise instance from the latest release.

How can this be of any issue? will take out the video but we are a bit disappointed of how you manage paid support. We under SLA by the way.

Best Regards,
Bryan

comment:4 Changed 3 weeks ago by car031

you paid and we support you but you do not have the right to publish our bugs to all the world. Never saw something similar.
Delete it so we can continue to support you.

comment:5 Changed 3 weeks ago by car031

ok, please do the following:
1) Unpack the patch http://service.logicaldoc.com/patches/8.1.1/patch-20181119-frontend.zip into <LDOC_HOME>/tomcat/webapps/ROOT
2) Delete the browser's cache

comment:6 Changed 3 weeks ago by sosph

Calm down, we've removed it already and we apologize for the mis-interpretation/communication and the video uploaded earlier was marked as private and only those with the link can watch.

We only wanted to hasten the support process that is why we have recorded it. Apology again if this had offended you or seemed like a hostile act.

We do love the product and would just like to have the minor issue fixed nothing more.

comment:7 Changed 3 weeks ago by car031

got it thanks:
please do the following:
1) Unpack the patch ​http://service.logicaldoc.com/patches/8.1.1/patch-20181119-frontend.zip into <LDOC_HOME>/tomcat/webapps/ROOT
2) Delete the browser's cache

comment:8 Changed 3 weeks ago by sosph

Thanks for the patch however we have applied it but to no avail, issue still persist.

  1. Unzip patch to the specified folder and overitten files
  2. Clear browser cache and visited the site and tried

BTW, we are using linux 16x, tomcat 8, Java 8 (1.8.0_171-b11) -- hope this helps.

comment:9 Changed 3 weeks ago by car031

do you experience the same issue if you navigate the live demo at https://demo.logicaldoc.com ? (username: admin password: admin)

Last edited 3 weeks ago by car031 (previous) (diff)

comment:11 Changed 3 weeks ago by sosph

Not encountered in the live demo site but similar to our instance if we use admin account it is working fine same as with the demo site.

comment:12 Changed 3 weeks ago by sosph

In addition, we are using google chrome as client browser to access logicaldoc, currently trying to update my client java application.

comment:13 Changed 3 weeks ago by sosph

Still no luck even if client machine's Java has been updated to latest version and done some exceptions in the java settings.

BTW prior to reporting this issue we've also tried to upgrade tomcat, java and everything in the ubuntu server (16.04) but to no avail so we went on in restoring to last checkpoint after applying 8.1.1

This is just minor bug but would still be good if it will be fixed.

Anyway its running late my time already, just leave a note and will check next week on Monday.

Thanks for the help and again apology to the earlier post.

God Bless.

Best Regards,
Bryan

comment:14 Changed 3 weeks ago by sosph

Lastly, we've also tried using other browser such as mozilla and IE but to no avail.

comment:15 Changed 3 weeks ago by car031

do this:

1) Unpack the patch ​​http://service.logicaldoc.com/patches/8.1.1/patch-20181123-frontend.zip into <LDOC_HOME>/tomcat/webapps/ROOT
2) Delete the browser's cache

Please report if this solves.

comment:16 Changed 2 weeks ago by car031

  • Resolution set to fixed
  • Status changed from new to closed

comment:17 Changed 2 weeks ago by sosph

Sorry, we were just able to patch today and good news! it is now fixed.

comment:18 Changed 2 weeks ago by sosph

Thank you very much for the swift assistance, God Bless.

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