Opened 8 years ago

Closed 8 years ago

#534 closed bug (fixed)

LogicalDOC Office Launcher has stopped working

Reported by: jkenyon Owned by: Blucecio
Priority: minor Milestone:
Component: Office Addin Version: 7.1.3
Keywords: Cc:


When clicking "Edit with Office" from the web interface, LogicalDOC Office Launcher stops working. This is with version 2.11.2 of the Office Addin. The add-in appears to work fine within Office programs.

Screenshot attached show error prompt when clicking "Edit with Office"
Here is the full error message:


Stopped working

Problem signature:

Problem Event Name: CLR20r3
Problem Signature 01: logicaldoc-msoffice-launcher.exe
Problem Signature 02:
Problem Signature 03: 54c0d22f
Problem Signature 04: LDEditNow
Problem Signature 05:
Problem Signature 06: 54c0d22f
Problem Signature 07: 40
Problem Signature 08: 1b
Problem Signature 09: System.IO.FileLoadException?
OS Version: 6.1.7601.
Locale ID: 3081

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Change History (6)

comment:1 Changed 8 years ago by jkenyon

The previous version 2.10.0 worked fine. We have re-installed this old version for now.

comment:2 Changed 8 years ago by Blucecio

  • Owner changed from blucecio to Blucecio
  • Status changed from new to accepted

Dear Mr. Kenyon,
yesterday we published a new version of the addin (2.11.4) with some new features available with LogicalDOC 7.1.3 (export PDF conversion for a better preview).
I kindly ask you to try it and give us feedback

comment:3 Changed 8 years ago by Blucecio

Which version of MS Office you are using?

comment:4 Changed 8 years ago by jkenyon

We are using Office 2010

comment:5 Changed 8 years ago by jkenyon

I've installed this version and performed a quick test, I cannot reproduce the error mentioned above, so looks good. Thanks.

comment:6 Changed 8 years ago by jkenyon

  • Resolution set to fixed
  • Status changed from accepted to closed
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