Office Add-in producing errors with Excel

[jkenyon]

Office Addin 2.10.0
LogicalDOC version 7.1.2

When trying to open an excel spreadsheet on my desktop I get the following error dialog: "There was a problem sending the command to the program."

Here are the addin logs:

2015-01-12 15:54:28 DEBUG LogicalDOCOfficeAddIn.AddinModule - AddinStartupComplete called version: 2.10.0.0
2015-01-12 15:54:28 DEBUG LogicalDOCOfficeAddIn.AddinModule - SetCurrentApp Enter.
2015-01-12 15:54:28 DEBUG LDOfficeCore.OfficeDocumentHelper - Setting Excel app
2015-01-12 15:54:28 DEBUG LDOfficeCore.OfficeDocumentHelper+ExcelUIHelper - change current-culture to 'en-US'.
2015-01-12 15:54:28 DEBUG LDOfficeCore.OfficeDocumentHelper+ExcelUIHelper - change excelApp.DisplayAlerts to 'false'
2015-01-12 15:54:28 DEBUG LDOfficeCore.OfficeDocumentHelper+ExcelUIHelper - change excelApp.DisplayAlerts back to 'True'
2015-01-12 15:54:28 DEBUG LogicalDOCOfficeAddIn.AddinModule - base.HostMajorVersion: 14
2015-01-12 15:54:32 INFO LogicalDOCOfficeAddIn.AddinModule - Addin Shutdown called.
2015-01-12 15:54:32 INFO LogicalDOCOfficeAddIn.AddinModule - Calling logicaldocAddIn.OnShutdown
2015-01-12 15:54:32 DEBUG LogicalDOCOfficeAddIn.LogicalDOCAddIn - ClearDocumentCache: C:\Users\jkenyon\AppData\Roaming\LogicalDOC\Office Add-In\My Documents
2015-01-12 15:54:32 INFO LogicalDOCOfficeAddIn.LogicalDOCAddIn - ClearDocumentCache deleted 0 files
2015-01-12 15:54:32 INFO LogicalDOCOfficeAddIn.LogicalDOCAddIn - Calling DeleteTempFiles
2015-01-12 15:54:32 INFO LogicalDOCOfficeAddIn.AddinModule - Shutdown finished.

[jkenyon]

When you uninstall the add-in, the following directory is deleted: "%USERPROFILE%\AppData\Roaming\Logical Objects\LogicalDOC Office Add-in". However the following directory remains: "%USERPROFILE%\AppData\Roaming\LogicalDOC\Office Add-In". Which is good because it retains all of your settings when you upgrade the add-in but I suspect the old folderCache.xml file was causing trouble.

I believe this issue may have been due to me changing the settings of the add-in between our 2 x installations of LogicalDOC (PROD and TEST). When you change settings it updates the config.xml fine in "%USERPROFILE%\AppData\Roaming\LogicalDOC\Office Add-In" however I found the folderCache.xml file was referencing a workspace in PROD not present in TEST. This might explain why it was crashing?

I seemed to resolve my issue by uninstalling, manually removing the "%USERPROFILE%\AppData\Roaming\LogicalDOC\Office Add-In" directory, re-installing the add-in and reconfiguring the settings. The folderCache.xml is no longer present. What action in the add-in generates this file?

[Alex]

Yes John, you're right.
If you have changed the configuration of the add-in from one repository to another, the file folderCache.xml might give you problems.
This is because the old file retains references to folders of old repository.
In this case the solution is precisely to delete the file folderCache.xml.
This file contains references to the last 10 used folders (saving locations) to populate the drop down selection for quick saving.

[car031]

Unfortunately we cannot avoid this issue