Opened 3 months ago

Closed 3 months ago

#1116 closed bug (fixed)

SMTP connection issues with Gmail

Reported by: Blucecio Owned by:
Priority: minor Milestone: 8.7.2
Component: Core Version: 8.7.1
Keywords: Cc:

Description

In many cases it seems that LogicalDOC is not able to connect properly to smtp servers on port 587.
That happens for example with Google Gmail or Microsoft Office 365

https://developers.google.com/gmail/imap/imap-smtp

https://docs.microsoft.com/it-it/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

https://help.one.com/hc/de/articles/115005594305-Kann-ich-den-SMTP-Server-von-One-com-benutzen

See also this ticket in the helpdesk
https://logicaldoc.freshdesk.com/a/tickets/9234

Note: Suggest to change the label option from: "TLS is available" to: STARTTLS

Attachments (3)

ScreenHunter 1355.png (24.8 KB) - added by Blucecio 3 months ago.
Gmail smtp setting in Thunderbird
ScreenHunter 1356.png (32.1 KB) - added by Blucecio 3 months ago.
Office 365 setting in Thunderbird
smtp_port587.PNG (47.0 KB) - added by Blucecio 3 months ago.
One.com smtp setting not working on LogicalDOC, while they work on Thunderbird

Download all attachments as: .zip

Change History (7)

Changed 3 months ago by Blucecio

Gmail smtp setting in Thunderbird

Changed 3 months ago by Blucecio

Office 365 setting in Thunderbird

Changed 3 months ago by Blucecio

One.com smtp setting not working on LogicalDOC, while they work on Thunderbird

comment:1 Changed 3 months ago by admin

  • Priority changed from major to minor

comment:2 Changed 3 months ago by admin

  • Milestone set to 8.7.2

comment:3 Changed 3 months ago by admin

  • Summary changed from Check the outgoing email code to SMTP connection issues with Gmail

comment:4 Changed 3 months ago by admin

  • Resolution set to fixed
  • Status changed from new to closed

You just need to restart LogicalDOC after saving the new connection parameter.
In the next release we will avoid the need to restart each time.

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