Opened 3 years ago

Closed 3 years ago

#1116 closed bug (fixed)

SMTP connection issues with Gmail

Reported by: Blucecio Owned by:
Priority: minor Milestone: 8.7.2
Component: Core Version: 8.7.1
Keywords: Cc:

Description

In many cases it seems that LogicalDOC is not able to connect properly to smtp servers on port 587.
That happens for example with Google Gmail or Microsoft Office 365

https://developers.google.com/gmail/imap/imap-smtp

https://docs.microsoft.com/it-it/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

https://help.one.com/hc/de/articles/115005594305-Kann-ich-den-SMTP-Server-von-One-com-benutzen

See also this ticket in the helpdesk
https://logicaldoc.freshdesk.com/a/tickets/9234

Note: Suggest to change the label option from: "TLS is available" to: STARTTLS

Attachments (3)

ScreenHunter 1355.png (24.8 KB) - added by Blucecio 3 years ago.
Gmail smtp setting in Thunderbird
ScreenHunter 1356.png (32.1 KB) - added by Blucecio 3 years ago.
Office 365 setting in Thunderbird
smtp_port587.PNG (47.0 KB) - added by Blucecio 3 years ago.
One.com smtp setting not working on LogicalDOC, while they work on Thunderbird

Download all attachments as: .zip

Change History (7)

Changed 3 years ago by Blucecio

Gmail smtp setting in Thunderbird

Changed 3 years ago by Blucecio

Office 365 setting in Thunderbird

Changed 3 years ago by Blucecio

One.com smtp setting not working on LogicalDOC, while they work on Thunderbird

comment:1 Changed 3 years ago by admin

  • Priority changed from major to minor

comment:2 Changed 3 years ago by admin

  • Milestone set to 8.7.2

comment:3 Changed 3 years ago by admin

  • Summary changed from Check the outgoing email code to SMTP connection issues with Gmail

comment:4 Changed 3 years ago by admin

  • Resolution set to fixed
  • Status changed from new to closed

You just need to restart LogicalDOC after saving the new connection parameter.
In the next release we will avoid the need to restart each time.

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